Chacha Bus
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The itineraries that are provided to the guests are basically our sample itineraries intending to give you an outline of the trip schedules that are offered by us. However, certain factors like weather, the physical ability of the guest and the road condition etc renders us to make some changes in the schedule either before the tour or while you are on the trail itself. Thus, the right of changing the schedule is exclusively determined by us keeping in mind the safety, comfort and the well being of the guest.
 
We charge you as per the prevailing rates in the market and the rates are also negotiated by us with the hotels, airlines and all our other clients. However airlines and hotels retain the right of modifying the rates without giving us prior notice. In this case Chacha Bus. holds the right to charge the rate as per the modified rates that is done by the airlines and the hotels. 
 
On the contracted tours / service cost if there are any hikes by the Government of India for the guide charges, fuel cost, entrance fees of the museum, monuments and service tax than the same would be paid by the guest.
If there are any delay or alteration in the program or in the expenses that has to be incurred due to certain conditions like the natural hazards, accident, flight cancellations, weather, sickness, political closures, breakdown of machinery, breakdown of transport or due to any untoward incidents, Chacha Bus. would not be responsible for it either directly or indirectly. 
 
Participants are requested to take care of all their belongings and if there is any loss, injury or damage to any person, property connected to the accommodation, transportation and other service that is rendered by us that are caused directly or indirectly by factors like accidents, natural calamities, breakdowns, wars, thefts, civil disturbances, strikes, epidemics, and any other unexpected causes that are beyond our control, we shall not be responsible for it because we have no insurance policy that can borne the expenses of accidents, loss caused by sickness and theft etc. Hence, we request our guests to seek such insurance policy in their hometown itself so that they can enjoy a comfortable and tension free trip with us. We also expect you to take care of all your personal belongings as any loss related to baggage and personal property would be borne by you.
 
Each complaint should be addressed to Chacha Bus, firstly by phone and then in written during or at the finish of their tour to India. No complaints will be attended, firstly addressed to Chacha Bus. by the customer after 15 days from the date of ending services or when returned to his city or country of  origin. 
 
Chacha Bus, cannot accept any responsibility for faults committed by third parties such as hotels, restaurants, and flights/rail tickets.
 
Though Chacha Bus, will do all what is in their power to solve the source of the complaint as soon as they have been advised about it.